Account & billing
Support
How to get help, what to include, and where to follow incidents.
Open a ticket
In the dashboard, go to Support and create a ticket. Pick a category (deploys, databases, billing…) and describe what happens.
app.dockhosting.dev/dashboard/support
When we answer, you get an email with the reply, and you continue the conversation on the ticket's page.
Get a faster answer
Include:
- The project's name, and the deploy that failed if there is one. We can open it and see its logs.
- What you expected and what happened instead.
- What you already tried.
Never send passwords or keys
We never need your password, API keys or database passwords to help. Don't paste them in tickets.
Status and incidents
The status page shows how the platform is doing right now. When an incident affects deploys or apps, it's posted there first.
Security reports
Found a security issue? Email support@dockhosting.dev with the details. Please give us time to fix it before making it public.